FAQ

What is online KVH.am?

Online KVH.am is an alternative, electronic way of shopping, which enables the customer to easily find the necessary products, make online payments and order delivery. In KVH.am you can also pay with cash or credit card when receiving the delivery.

What are the pluses of online shopping at KVH.am?

  1. You buy the products you need without going out, thus saving your time.
  2. Now you don’t need to reside in downtown Yerevan to shop from KVH.am. You can shop from any area of Armenia and Nagorno-Karabakh. This means that the high-class Equine Retail is available for everybody.
  3. In KVH.am you can see the whole assortment with their description, photos, prices and other details. You can easily find and buy any product.
  4. You can pay online with your card or via the POS terminal when receiving the order.

Can I continue shopping with phone?

Yes, you can! Monday – Friday 11:00 – 16:00 delivery service +374 12 582758 will still be operating. However, we strongly recommend using our online shopping system, as you can more precisely choose the products by viewing their photos, description and details.

If I do not want to pay online, can I pay when receiving the order?

Yes, you can! We accept payments with cash or payment card at the time you receive your order in Republic of Armenia only.

How can I find the products I need?

By searching or browsing.

1) To search, enter the name of a product in the search bar on the top of pages and click on ‘Find’ button.

2) To browse the catalogue, if you are on the main page, point the cursor on the categories on the top and then choose the subcategory; opening the given category or subcategory you can choose from the listing page.

How can I add products to cart?

To order a product, you must first add it to cart by clicking on the ‘Add Basket’ button. Don’t forget to increase or decrease the amount or weight of products before adding them.

You can always see the content and the cost of the products of your cart on the right side. You can easily change the quantity or weight of the products using «+» and «-» buttons and also delete any items.

Can I see the history of my orders and the status of the active delivery?

Yes, you can! After logging in you will have your own profile, where you can see all the orders and their statuses ‘Delivered’, ‘In process’, «Cancelled».

Can I add new addresses each time?

In your profile you fill in your delivery addresses. When placing an order you select an address from drop-down menu or add a new one. The addresses you enter while ordering will automatically be added to your profile.

Can I return the shopped products?

Yes, you can! If your purchase hasn’t undergone any quality or quantity changes, you can return it within 14 days by submitting the receipt. Anyways, if the reason of return is the quality of the product, you can change it with a normal one with our delivery person. The same is effective in those cases when you have ordered a product belonging to the same category but of different brand or trade mark.

How can I pay for my purchase?

In KVH.am there are several modes of payment.

1) Online. We support payments with Idram and Arca payment systems. If you are already registered with those systems, then after completing the order you’ll be redirected to those websites, where you can log in and pay.

2) Cash. Pay for your order with cash to our delivery person only in Armenia.

3) With your payment card via POS terminal when receiving your order in Armenia.

4) Bank transfer. In this case you must transfer the amount to the account number, shown below the option.

If I have additional questions, how can I find the answers?

If you can’t find above the answers to your questions you can send them by email info@kvhgroup.am or call our Help center +37412 582758.